1. Shipping Timeframes
Once you place your order, we will process it and prepare it for shipment. Orders are typically processed and shipped within 3-5 business days, depending on the product and your location. Shipping times will vary based on the region from which the product is fulfilled.
Please note that reasonable delivery times are indicated above, and while we strive to meet these timelines, occasional delays due to circumstances beyond our control (e.g., holidays, weather conditions, customs processing) may occur. If there is an unexpected delay, we will notify you as soon as possible.
2. Shipping Costs
All shipping costs are included in the price of your product. No additional shipping charges will be added at checkout, as shipping is already included in the total price.
3. International Shipping
We currently ship only to the USA, Canada, and Europe. Shipping times and costs for these orders vary depending on the destination.
4. Packaging Compliance in Germany
We are registered with the dual system in Germany for packaging compliance under the Packaging Act (VerpackG). This ensures that all packaging used for products shipped to Germany is handled in accordance with German recycling and waste management regulations.
5. Customs Fees & Duties
Customers are responsible for any customs fees, import duties, or taxes that may apply for international shipments (outside of the US). These fees are set by the local authorities and are not included in the price of your order. Please check with your local customs office for more information on potential charges before placing your order.
6. Shipping Delays
While we strive to fulfill and ship all orders on time, unexpected delays may occur due to factors such as weather conditions, holidays, or customs processing. If your order is delayed beyond the expected timeframe, we will keep you updated and notify you as soon as possible.
7. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment. You can track your order on the carrier’s website for real-time updates.
