Privacy Policy

Last updated: 18.02.2025

At Vælenciar, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, [vaelenciar.com], and make purchases from our online store.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit our website or make a purchase, we collect the following types of information:

1.1. Personal Information

This includes information that you provide when creating an account, placing an order, or subscribing to our newsletter, such as:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (via PayPal, Stripe, Google Pay, Apple Pay)

1.2. Non-Personal Information

We also collect non-personal data to improve your experience, including:

  • IP address
  • Browser type and version
  • Device information
  • Referring website
  • Pages visited on our site and time spent on each page
  • Interaction with the website (cookies and tracking data)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders, including payments, shipping, and customer service.
  • To improve our website and services based on user preferences and behavior.
  • To send promotional emails, offers, and newsletters (you may opt-out at any time).
  • To process payments securely through our payment gateways (PayPal, Stripe, Google Pay, Apple Pay).
  • To comply with legal obligations and protect our rights.

3. Data Security

We take the security of your personal information seriously and use industry-standard encryption protocols to protect your data. Payment information is processed securely through PayPal, Stripe, Google Pay, and Apple Pay, and is not stored on our servers.

Despite our best efforts to protect your personal data, please be aware that no data transmission over the internet is 100% secure. We cannot guarantee the absolute security of your information, but we take all reasonable measures to safeguard it.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website, analyze site usage, and deliver targeted advertising. Cookies are small files stored on your device that help us remember your preferences and improve the functionality of our site.

  • Essential cookies: Necessary for website operation (e.g., shopping cart, login).
  • Analytical cookies: Help us understand how visitors interact with our website.
  • Marketing cookies: Used to serve personalized ads and track campaign effectiveness.

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the website.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers in the following circumstances:

  • Payment processors: We share necessary information with PayPal, Stripe, Google Pay, and Apple Pay to process payments securely.
  • Shipping providers: We share your shipping address with third-party shipping carriers to fulfill and deliver your orders.
  • Marketing services: If you have subscribed to our newsletter or promotional offers, we may share your email with our email marketing service provider to send you updates.
  • Legal obligations: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. If you wish to request the deletion of your data, please contact us at info@vaelenciar.com.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

7.1. EU (GDPR):

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can request that we update any incorrect or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to legal obligations.
  • Opt-out of marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Withdrawal of Consent: If you have given us consent to process your data, you can withdraw it at any time.

7.2. Canada (PIPEDA):

  • Access and Correction: You can request access to your personal information and request that it be corrected if inaccurate.
  • Opt-out of marketing: You can unsubscribe from marketing emails or ask to be removed from our marketing lists at any time.
  • Deletion: You have the right to request the deletion of your personal data.

7.3. US (CCPA):

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request the categories of personal information we collect, use, and share about you.
  • Right to Delete: You have the right to request that we delete your personal data, subject to certain exceptions.
  • Right to Opt-out: You can opt-out of the sale of your personal information, if applicable. We do not sell your personal information.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights under the CCPA.

You may exercise these rights by contacting us at info@vaelenciar.com.

8. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected such data, please contact us, and we will take steps to delete it.

9. International Data Transfers

If you are located outside of the EU, Canada, or US, please be aware that your information may be transferred, stored, and processed in the countries where our service providers operate. By using our website and providing us with your personal information, you consent to such transfers.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

Email: info@vaelenciar.com
Address: Denizcan Ak

Johanneskirchnerstr. 93

81927 München, Deutschland

Phone: +491745971640