Terms and Conditions

Last updated: 18.02.2025

Welcome to Vælenciar! By accessing and using our website [vaelenciar.com] and purchasing products from our online store, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Information

These terms and conditions apply to all purchases made through [vaelenciar.com] (the “Website”). The Website is operated by Denizcan Ak, located at Johanneskirchnerstr.93, 81927 München,Germany. By using this site and completing a purchase, you accept these terms and conditions.

2. Product Information

We make every effort to ensure that the products and descriptions on our website are accurate and up-to-date. However, we cannot guarantee that every product will be available, and there may be variations in the design, color, or material due to the DTF (Direct-to-Film) or DTG (Direct-to-Garment) printing process. We reserve the right to modify, discontinue, or limit products without prior notice.

3. Orders and Payment

By placing an order through the Website, you agree to purchase the products in accordance with the following:

  • Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase. This email does not constitute an acceptance of your order. We reserve the right to accept or reject orders.

  • Payment: We accept payments via PayPal, Stripe, Google Pay, and Apple Pay. All payments are processed securely via our payment gateways. Your payment is processed in the currency specified at checkout (USD, EUR, CAD, etc.).

  • Pricing: All prices listed on our website are inclusive of shipping costs and taxes, unless otherwise stated. Prices may vary based on location, and we may apply exchange rate fluctuations as needed.

4. Shipping and Delivery

  • Shipping Times: We offer shipping to US, Canada, and Europe. Delivery times depend on the region and fulfillment center:

    • USA: Estimated delivery time of 5-7 business days.
    • Canada: Estimated delivery time of 5-7 business days.
    • Europe: Estimated delivery time of 5-10 business days.

    While we strive to meet these timelines, delivery times are estimates and can be affected by factors beyond our control, such as customs delays, weather, and shipping carrier issues.

  • Shipping Costs: All shipping costs are included in the price of the products at checkout. There are no additional shipping charges.

  • Customs and Duties: For international orders (outside of the US), customs fees, duties, or taxes may apply based on your location. These are the responsibility of the customer.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. However, if you are not satisfied with your order, the following terms apply:

  • Non-Defective Returns: If you ordered the wrong size or no longer want the item, you may return it. The return shipping costs will be your responsibility. Please refer to our Return and Refund Policy for detailed instructions on how to return items.

  • Defective or Damaged Items: If your item is defective or damaged upon arrival, please contact us within following days of receipt. We will guide you through the return process and cover the return shipping costs.

    • If you are located in the EU, you are entitled to a 14-day cooling-off period to return your non-defective items, as per EU Distance Selling Regulations.
    • For customers in the US, refunds for defective items should be issued within 30 days, and refunds for non-defective items are typically processed within 7 business days.
    • For customers in Canada, returns for defective items must be processed within 14 days, and non-defective returns are handled as per store policy.

  • Refunds: Once the returned product is received and inspected, we will issue a refund within following business days given below. Refunds will be processed to your original payment method. Please note that shipping costs are non-refundable, unless the product is defective or the return is due to our error.

    • EU: Refunds will be issued within 14 days of receiving the returned product or being notified of the return.
    • US: Refunds for defective or damaged items should be processed within 30 days. Refunds for non-defective items will be processed in a reasonable time, typically within 7 business days of receiving the return.
    • Canada: Refunds for defective items must be processed within 14 days. For non-defective returns, we process refunds in line with our store’s return policy.

6. Intellectual Property

All content on the Website, including text, images, graphics, logos, designs, and product images, is the property of [VÆLENCIAR] and is protected by copyright and intellectual property laws. You may not use, reproduce, distribute, or modify any content without the express permission of [VÆLENCIAR].

All of our product designs are created using AI technology, and we ensure that they are original to avoid any copyright infringement. However, if any issues arise, we are committed to resolving them promptly.

7. Limitation of Liability

  • Disclaimer of Warranties: Our products are provided on an “as-is” basis. We do not make any warranties, express or implied, regarding the quality, functionality, or suitability of the products sold on our website.

  • Limitation of Liability: To the maximum extent permitted by applicable law, [VÆLENCIAR] shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Please read our Privacy Policy to understand how we collect, use, and protect your data.

9. Governing Law and Dispute Resolution

These terms and conditions shall be governed by and construed in accordance with the laws of Germany (if applicable to your business). Any dispute arising out of or related to these terms will be resolved through mediation or arbitration in the jurisdiction where [VÆLENCIAR] is located, unless otherwise agreed.

10. Changes to Terms and Conditions

We reserve the right to update and modify these terms and conditions at any time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically to stay informed of any changes.

11. Contact Us

If you have any questions or concerns regarding our Terms and Conditions, please contact us at:

Email: info@vaelenciar.com
Phone: +491745971640 
Address: Denizcan Ak

Johanneskirchnerstr. 93

81927 München, Germany